My First Steiff | Ellie Elephant

We dispatch goods within 1-3 business days of receiving your order if the items are in stock. If you order an item that is not in stock, a member of our Customer Service Team will contact you, giving details on expected delivery times. You can choose to wait on delivery or cancel your order at this time.

• Allow for up to 10 working days for delivery (Northern Ireland, Ireland & Mainland UK)
• Allow for up to 4 working weeks (EU & Rest of World)

If you wish to return an item you have purchased, you must do so within 7 days of receiving your order. Please package everything securely and include your despatch note, detailing item(s) returned and reason for such.

Please note that if the item you purchased was a Special Order product, our usual refund policy does not apply. Special order products are excluded from our goodwill returns policy.  This does not affect your statutory rights.